About PetHey Wireless Fence
The PetHey wireless dog fence is a containment system consisting of a transmitter and receiver collar. Using electronic radio signals, it keeps your dog safely within a set area, like your yard, or away from specific zones, such as a pool, patio, or kitchen counter.
The PetHey wireless fence emits a low-level radio signal within the designated containment area. Your dog wears a lightweight, waterproof collar equipped with a receiver that detects this signal. If your dog approaches the boundary, the collar delivers a gentle stimulation or correction.
For indoor use, an invisible wire can be placed around specific areas like couches, counters, or doorways to create containment or "off-limits" zones.
Through consistent training, your dog learns to recognize the fence boundaries and responds to the warning signals, ensuring their safety and adherence to set boundaries.
Currently, our fence systems are designed for dogs of all breeds, ages, and sizes, specifically medium to large breeds. Please note, the system is not suitable for pets with a history of aggressive behavior.
We are actively developing fence systems tailored for small dogs and cats to expand our product range in the future.
Absolutely! You can easily expand or relocate your PetHey wireless dog fence when you move. Please note, your pet will need to undergo re-training in the new environment.
No, the stimulation from the collar is designed to be unpleasant but not harmful to your pet. It's similar to the static shock you might feel from walking on carpet in socks. While it may be uncomfortable, it does not cause any harm.
The stimulation method used in electronic fence systems has been a trusted and safe technique in dog training for over 40 years, proving to be both effective and harmless.
The PetHey wireless dog fence is ideal for households with multiple pets. You can accommodate several pets on a single system, but each pet must wear their own customized Computer Collar Receiver and undergo separate training sessions due to individual personalities and temperaments.
- F900Plus and F900 Systems: These can support up to 3 dogs.
- F810 and F800 Systems: These systems don't require a transmitter, so you can purchase collars for as many dogs as needed without limitations.
About Order
You can easily purchase PetHey electronic fence systems through our official online store or our Amazon storefront. Simply visit either platform to explore our range of products and make your purchase with ease.
Shopify Payments
Credit Cards: We accept international VISA, American Express, UnionPay, and MasterCard. Your credit card will undergo our fraud screening process to ensure security.
Alternative Payments: For added convenience, we also support Shop Pay and Google Pay through Shopify Payments. Your checkout page will display the appropriate payment options based on your country.
PayPal
PayPal: Shop and pay online securely using your PayPal account. We accept PayPal payments from selected countries.
Currency Note: Please be aware that exchange rate differences may apply if the currency of your PayPal account differs from the currency displayed on our website.
Rest assured, whichever payment method you choose, we prioritize the security and privacy of your transactions.
Delivery Time
Orders are processed and shipped within the next business day, from Monday to Friday, between 9 am and 6 pm. If you place an order on Friday, it will be processed on the following Monday.
Shipping Costs
Free Shipping: Enjoy complimentary shipping on orders of $39 or more delivered to addresses within the contiguous United States.
Standard Shipping: For orders under $39, a flat shipping fee of $5.99 will be applied.
Backorder Policy
If an item in your order is on backorder, we will ship the available items immediately at no additional shipping cost. The backordered item will be shipped separately as soon as it becomes available.
Transit Time
Once shipped, delivery typically takes between 7 and 15 days, depending on the selected shipping method and delivery address.
Restrictions
Please be aware that we do not ship to the following locations: Alaska, Guam, Hawaii, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific. Additionally, we cannot deliver to addresses with PO Box numbers.
For any further inquiries or assistance, please contact us at service@petheylife.com. We're here to help!
Once your order has been dispatched from our facilities, you will receive a shipment confirmation email containing your delivery tracking information.
Multiple Items Order
If you've ordered multiple collars, please be aware that they may arrive in separate packages. You will receive a separate email with tracking details for each package shipped to you.
Online Tracking
To conveniently track your order status, simply open the "Track Order" page. Enter your order number and email address or tracking number to view real-time updates on your shipment.
Yes, at PetHey, we stand behind the quality of our products and are pleased to offer comprehensive warranties and guarantees to ensure your satisfaction:
One-Year Warranty: We provide a one-year warranty on all our electronic fence systems, covering any manufacturing defects or malfunctions.
30-Day Satisfaction Guarantee: We are confident in the effectiveness and reliability of our products. If you're not completely satisfied with your purchase within 30 days, we offer a satisfaction guarantee for your peace of mind.
Customer Support
Should you encounter any issues with your PetHey electronic fence system, please don't hesitate to contact our dedicated customer support team. We will promptly assist you with either a replacement or repair, ensuring that you and your beloved pet can continue to benefit from our products with confidence.
If you wish to return your PetHey product within the 30-day period, please follow these steps:
Contact Us: Reach out to our customer support team at service@petheylife.com to initiate your return request. Once approved, we will provide you with detailed instructions on how and where to send your package.
Return Address: Please ship your returns to: 282 McCammon Ridge Rd, McKee, KY 40447, United States
Important Note:
Authorization Required: Returns must be authorized by our team before sending the product back. Unauthorized returns will not be accepted.
Upon receiving and inspecting the returned item, we will process your refund accordingly. We aim to make the return and refund process as straightforward and hassle-free as possible for our valued customers.
We're always here to help, whether you have inquiries, feedback, or need assistance at any stage of your shopping experience. Here's how you can get in touch with us:
Online Chat: Connect with us instantly through our online chat feature for immediate assistance.
Email: Drop us an email at service@petheylife.com, and our dedicated customer service team will promptly respond to your queries.
We're committed to providing you with exceptional service and finding the best solution for your needs. Don't hesitate to reach out; we're eager to assist you!
About PetHey
At PetHey, our core belief is that a safe and healthy pet leads to a happy pet family. Since our establishment in 2013, we've been at the forefront of developing innovative solutions that improve pet well-being and fortify the bond between pets and their owners. Our mission is to offer transformative products and experiences to pet parents worldwide, enriching the lives of pets and their devoted owners.
Should you have any questions or require further information, please don't hesitate to reach out to our customer service team at service@petheylife.com. Our team is available from Monday to Friday, 9:00 am to 6:00 pm, to assist you.
At PetHey, we believe our wireless fence stands out as the premier electric dog fence in the market. While the basic principles of electronic pet containment systems may be similar across brands, the quality, innovation, and level of service we offer set us apart.
Since our inception, PetHey has led the way in creating effective pet training solutions, including dog training collars, bark control collars, and our renowned wireless electric dog fences. Our dedicated R&D team, combined with our seasoned sales and service professionals and executives boasting over 20 years of experience in R&D, ensures we deliver products that exceed pet owners' expectations.
For over two decades, we've been committed to advancing dog training by developing top-notch tools that help dogs reach their full potential. As industry pioneers in electronic collars, we've introduced patented features and tools exclusive to the PetHey product line. Our mission is to empower pet owners with compassionate and positive training methods, fostering well-behaved and joyful pets.
At PetHey, our vision extends beyond individual pets; we aim to create a better life for every PetHey dog and a brighter future for dogs everywhere. Our Smart Wireless Dog Fences, designed for hassle-free setup, provide unparalleled safety for pet owners, whether they reside in a house or an apartment. From the backyard to the dog park, beach, or on outdoor adventures, PetHey ensures your pet enjoys both freedom and safety in any environment.