Damages and Issues
At PetHey, we are committed to delivering products of the highest quality. Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately. We will promptly assess the issue and take appropriate measures to resolve it for you.
30-Day Satisfaction Guarantee
We want you and your furry friend to be completely satisfied with your purchase from PetHey. Therefore, we offer a hassle-free 30-day return policy. If you're not satisfied with your item for any reason, you have 30 days from the date of receipt to request a return.
Return and Refund Process
To initiate a return, contact us at service@petheylife.com within the 30-day period. Once your return is authorized, we will provide you with detailed instructions on how and where to send your package.
Return Address
Please send returns to:
282 McCammon Ridge Rd, McKee, KY 40447, United States
Important: Returns without prior authorization will not be accepted.
Return Conditions
For a full refund, the item must be in its original condition, unused, and with all tags attached, including the original packaging.
-
Minor signs of use or missing accessories: 75% refund of the original purchase price.
-
Significant signs of use or missing packaging: 50% refund of the original purchase price.
No refund will be issued for items in exceptionally poor condition or if critical components, like the dog collar, are missing.
1-Year Warranty
All PetHey products come with a comprehensive 1-year warranty. Should you encounter any issues with your purchase within the first year, whether it's a defect, damage, or any other concern, we've got you covered.
Contact our customer support team, and we'll promptly assist you with a replacement or repair, ensuring you and your furry friend can continue to enjoy our products with confidence.
For further questions or assistance regarding returns, warranty claims, or product issues, please reach out to us at service@petheylife.com or through live chat. Your satisfaction is our top priority.